Comparison of Managed Service Plans					Comparison of Managed Service Plans Cont.
	Platinum	Gold	Silver			Platinum	Gold	Silver
CUSTOMER SUPPORT -  24/7					WORKSTATION MANAGEMENT
Unlimited Phone Support	ü	ü	ü		Maintenance/Monitoring
Unlimited Remote Control Support	ü	ü	ü		Online Asset Management	ü	ü	ü
Emergency Onsite Support	ü	ü	ü		Online Case Management	ü	ü	ü
Emergency After Hours Support	ü	ü	×		Online License Management	ü	ü	ü
(6pm-8am M-F, Sat/Sun)	ü	ü	×		Automated Desktop Optimization & Management	ü	ü	ü
Monthly Pro-Active Site visit	ü	ü	×		Automated Spyware & Adware Removal	ü	ü	ü
Weekly Pro-Active Site visit	ü	×	×		VPN Client Management Simple PPTP	ü	ü	ü
CIO Annual Review	ü	×	×		VPN Client Management Simple IPSec	ü	ü	×
System Upgrades and Project Work	ü	×	×		Security
					Anti-Virus Software Management	ü	ü	ü
SERVER MANAGEMENT					Software Patch Management	ü	ü	ü
Maintenance/Monitoring					SPAM Management	ü	ü	×
Service Availability Monitoring	ü	ü	ü
Microsoft Patch Management	ü	ü	ü		NETWORK MANAGEMENT
Event Log Monitoring	ü	ü	ü		Security
Log File Maintenance	ü	ü	ü		Firewall Management	ü	ü	ü
Drive Space Monitoring	ü	ü	ü		Virus Definition & Prevention	ü	ü	ü
Printer Setting Management	ü	ü	ü		Gateway Anti-virus Prevention	ü	ü	×
Backup monitoring	ü	ü	×		Gateway Spam Prevention	ü	ü	×
Lighthouse Backup agent	ü	ü	×		Network intrusion monitoring	ü	ü	×
High Availability Management	ü	×	×		Gateway content filtering and management	ü	ü	×
Security					Mail tracking and management	ü	ü	×
User Account Administration	ü	ü	ü
File Sharing Permission Administration	ü	ü	ü		VENDOR MANAGEMENT
Security Administration	ü	ü	ü		ISP Management	ü	ü	ü
Virus Definition & Prevention	ü	ü	ü		Telco Management	ü	ü	ü
					Web Hosting Management	ü	ü	×
					Domain Name Management (Registrar)	ü	ü	×
					DNS Record hosting and Management	ü	ü	×