| The PnP Solution |
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Our technology support plans are centred on providing maintenance and advice to four critical infrastructure pillars - workstations, servers, networks and vendors. Our 24 hour customer support will ensure that these are always running effectively and efficiently.
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Customer Support |
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PnP Solution’s customer support is a 24/7 service. Our qualified support technicians and engineers provide you with the right answers, when you need them. Ongoing training means that their knowledge is constantly up to date and because they work on multiple client systems, this knowledge also contains the breadth and depth to solve a variety of problems.
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Key Benefits of Customer Support:
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Minimise downtime |
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Address issues rapidly |
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Maximise solution benefit |
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Improve your overall user experience |
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Server Management |
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Servers are without a doubt the core of your business network. They house critical applications, databases and email functionality, making them essential to the overall success of your business. PnP Solutions understands this and deploys the latest tools to help monitor your server environment and to manage the performance of your servers on-demand and in real time.
PnP Solutions will talk you through the best practices for disaster recovery and backup and security. If an unforseen disaster occurs, our services such as our offsite backup will enable you to be prepared and ensure business continuity and functionality, while avoiding costly and unnecessary downtime.
With PnP Solutions Central Dashboard in place, we will become your network administrator, carrying out all the routine maintenance needed to keep the business productive and your network secure.
This monitoring will be carried out through the following categories:
- Device Availability
- Critical Events
- Performance
- Security
- Service Availability
Key Benefits of Server Management:
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Proactive remote maintenance and management of anti-virus security patches, and updates to protect and safeguard against downtime, security breaches, and lost data |
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Continuous coverage will ensure you servers are up and running, available, stable and secure - 24/7 |
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Increased confidence in your network structure
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Workstation Management |
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Workstation Management involves PnP Solutions managing the overall health of each computer in your company. Computers are there to help your business run more efficiently. PnP Solutions ensures that this is possible, around the clock.
We have the ability to access the complete global desktop environment of our customers through a single ‘portal’. Our lighthouse system enables greater access to your computer inventory and provides more control for easier purchasing, upgrading, maintenance and budgeting. PnP Solutions will ensure that all your desktops have the most recent critical software patches, proper software licenses, are updated with anti-virus software and are secured with updated Microsoft Security Patches
Key Benefits of Workstation Management
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Maximise end user efficiency, productivity, and satisfaction |
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Empower end users and increase technology confidence |
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Decrease problem resolution time and overall technology frustrations | |
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Network Management |
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PnP Solutions network management is about providing you with proactive and comprehensive support for your entire network. This is done while managing the advancement of your technology as it relates to your business goals and objectives.
PnP Solution uses the most advanced remote network monitoring tools, asset management tools and help desk ticketing system. We will proactively monitor and manage your network to protect and defend it against hackers, viruses and spyware.
Through monitoring your network we will aim to prevent problems and solve any before they affect your business. PnP Solutions will also make sure that you have the right resources in place to sustain your business growth and development.
Key Benefits of Network Management:
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Maximise and improve network performance, efficiency and effectiveness |
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Decrease and eliminate episodes of network downtime and data loss |
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Protect against network security breaches |
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Increase responsiveness for problem monitoring and reporting across your network to improve stability |
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Monitor network availability |
Vendor Management
This involves being able to utilise PnP’s technical expertise to help you select and manage your IT vendors in order to create relationships that are cost efficient and directly suited to the business objectives.
PnP Solutions takes the headache out of dealing and negotiating with IT vendors. |
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