Customer Service Needs
Want access to tools that can deliver consistent and efficient service that enhances customer loyalty and profitability? Microsoft CRM provides a comprehensive customer service solution that is familiar to users, completely customisable to match support processes, and places no limits on the number of users.

Benefits   ·         Create efficient customer service processes – Assign, manage and resolve support incidents successfully with automated routing, queuing, and escalation of service requests, along with case management, communications tracking and auto-response email.     ·         Understand customer needs – Reports can be generated which identify common support issues, evaluate customer needs, track processes and measure service performance.   ·         Share information easily – Identify top customers and prioritise service needs with a complete view of accounts, including sales, order and support information.   ·         Create a shared knowledge base of support information – Resolve customer support issues efficiently and accurately using a searchable, shared knowledge base.

Create efficient customer service processes   Understand customer needs   Share information easily   Create a shared knowledge of support information