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Case Studies
Global Mark – Moving Into the Clouds with VMware vSphere
Global-Mark is an accredited certification company that offers a complete suite of programs from product compliance to management system certification. Global-Mark’s previous infrastructure was becoming a limitation with the rapid expansions of their customer base. PnP upgraded their environment to virtualisation, reducing costs associated with growing infrastructure and increasing the longevity of their hardware.
Microsoft CRM Meets BWAA’s Donor and Grant Management Needs
Baptist World Aid Australia (BWAA) is a not-for-profit organisation that works with partners across Asia and Africa to provide education, life skills, health care, safe water, agriculture and emergency relief. Their existing CRM system was hard to modify and costly to run. Microsoft CRM considerably increased their overall effectiveness of their existing customer relationship strategy as well as significantly reducing the running and administration costs.
PnP Develops a Rapid Solution to Help BWAA Manage their Community Programs
This case study describes the problems associated with managing Community Programs and of gathering data from the developing world. It also illustrates the way in which customised IT solutions can be utilised to successfully address specific business issues. PnP was able to rapidly complete the project in 6 weeks to meet the short deadline. The MEL development has led to greater efficiency, marketing improvements and better relationships with partners.
Wodonga TAFE - CRM Implementation
Serving a regional population of more than 100,000, Wodonga TAFE provides onsite training and distance education programs. Prior to the implementation of Microsoft Dynamics CRM, Wodonga TAFE used a paper-based system that proved inefficient and inadequate. Challenged by the lack of centralised access to information, MS CRM was the perfect solution in providing a 360-degree view of all student interactions.
Academy Holdings - CRM Implementation
Academy Holdings is a registered training organisation that delivers credited qualifications and executive development programs to the corporate and government sectors. With its previous CRM unable to connect to the web, and unable to integrate with search optimisation strategies, the business saw it necessary to select a CRM system that can do both and more. With Microsoft Dynamics CRM, its employees were able to access customer information remotely, and make marketing decisions based on meaningful information.
Sydney Institute of TAFE - CRM Implementation
One of the largest and most innovative education and training providers in Australia, Sydney Institute lacked a standard customer contact process, with no agreed standards of terminology to use for quotes, proposals, and reports. Microsoft Dynamics CRM helped overcome these business challenges by being flexible and aligning with the specific needs of the institute, improving its management efficiency and allowing the production of practical and professional reports.
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